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Competency 4 – Maintaining relationship with patients: Communicate effectively and appropriately

Objective: to ensure the appreciation of the professional position of the OH advisor, employer and employees

SKILLS

COMMUNICATE EFFECTIVELY AND APPROPRIATELY (see also Communications Competency 3)

Communication is a core clinical skill that is essential for any good medical practice. Effective communication with other professionals is essential for good healthcare with some of the rudimentary principles listed below:

  • Use of active listening skills.
  • Use of appropriate language.
  • Avoiding breaches of confidentiality.
  • Avoiding medico-legally inappropriate communications.

Thus when liaising with another health professional the language is likely to contain appropriate medical terminology.

Care must be taken to maintain confidentiality. It is incorrect to assume that because you are liaising with another health professional that consent is not required. 

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